Ordering

 

Placing an order:

All orders for retail can be made using the Paypal shopping cart on our website. Simply add the items to your cart and continue shopping. Once done click on view cart and if your order is complete simply continue to checkout and choose whether you want to pay by Paypal funds, use credit card or bank account.

Please note that all orders are shipped out the next day following the day we receive your order. During our busy time in the year it may take us 2 days before we ship your order out but generally it is shipped out between 24 hrs- 48 hrs. If you place an order and we happen to run out of stock on certain water lilies and pond plants we will contact you right away to let you know. We never do substitutions on orders unless specified by the customer in advance. All water plants are shipped to you to arrive healthy and alive. Please make sure you pick up your mail right away so that the pond plants don’t have to go in anymore stress from a hot day in the sun in the mail box.

Terms Of Sale

Payment Terms:

All orders must be paid in advance before water plants are shipped out. We use Paypal on our website that enables you to use credit cards to make online purchases. We also accept check and money orders but please note that paying by check will delay shipment of plants for 7-10 days to make sure check is cleared by bank.
Pay By Check or Money Order

In order to pay by check or money orders, please make checks payable to:

Country Koi Fish Farm
76 Aboujagane Rd.
Haute-Aboujagane
New Brunswick
E4P 5M3
Canada

If your ordering by mail you can download and use the following order forms:
Retail Orders –Retail Order Form
Wholesale Orders –Wholesale Order Form

If your new to Paypal, Paypal is a secure online payment processor that enables you to make online purchases safely and securely. Paypal is widely used by big companies like Ebay customers to do online shopping. You don’t need a Paypal account at all and you can still use the shopping cart on our website. If you would like to set up a Paypal account go to www.paypal.com to set up your own account to have much more freedom and piece of mind doing online shopping.

G.S.T.- All orders shipped to all Canadian provinces except Nova Scotia. New Brunswick, Newfoundland and Labrador are subject to the 5% Goods and Service Tax, calculated on the value of your order including the shipping and handling charges. All items are subject to the G.S.T. Prices online do not include the G.S.T.

H.S.T – All orders shipped to Nova Scotia, New Brunswick, Newfoundland and Labrador are subject to the 15% Harmonized Sales Tax, calculated on the value of your order including shipping and handling charges. All items are subject to H.S.T. Prices online do not include the H.S.T.

Refunds:

Please note that you have 24 hrs from the time you receive your shipment to contact us if there is any problems. After 24 hrs. we will assume that everything was okay with your order and your plants are all fine. We cannot be responsible for not picking up your order from your mail box and allowing further stress to happen to the water plants as previously mentioned. If shipment was damaged during transportation you must file a complaint with the carrier. Please note in cases where refunds are given we only refund the dollar value of the products only. We do not refund shipping costs.For more information on shipping and handling and costs please visit here

PLEASE NOTE:

For US customers only before ordering you need to check with your State and Federal Departments of Agriculture concerning any state laws and regulations and possible restrictions on water plants in your area. To find more information on shipping to the US please see this link http://www.waterplantsforponds.com/shipping/united-states.htm

Thanks for visiting WaterPlantsForPonds.com and be sure to sign up to our newsletter to take advantage of upcoming specials we may have.

If you are looking for answers to any pond problems your having such as algae blooms and green pea soup water be sure to check out our water garden resources at the top of the page. Find out how you can have crystal clear water all summer long and get rid of algae blooms.

If you have pond fish such as goldfish, shubunkins or koi fish we have all the help you need right here in taking care of your pond fish. Need help with pond plants and pond lilies we have that too!

Dear customers. if you see any issue with shipping charges not being calculated properly when paying for your order please send us an email to info@waterplantsforponds.com. We can send you an invoice manually by email until the issue is resolved. It seems to be working for some and not others. We are sorry for any inconvenience this has caused until this issue is fixed. Thank you! Dismiss